Jen Felch: Leading Dell’s Digital Transformation as CIO & CDO

 Jen Felch serves as the Chief Digital Officer (CDO) and Chief Information Officer (CIO) at Dell Technologies, where she leads the strategy, direction, and delivery for Dell Digital, the company's IT organization. In this dual role, she spearheads the transformation and adoption of digital technologies across Dell, combining traditional CIO responsibilities with the emerging role of a change agent for digital transformation. citeturn0search0

Felch's journey with Dell began in April 2003. Over the years, she has held various leadership positions, including Senior Vice President in the Office of the CIO, where she led corporate supply chain, IT strategy, and business operations. Prior to that, she significantly improved the order experience for businesses and held several global business architecture, supply chain, and factory operations roles. Before joining Dell, Felch gained valuable experience in engineering and leadership positions at Boeing and Parametric Technology Corporation (PTC). citeturn0search0

Her academic credentials are equally impressive. Felch holds both Bachelor's and Master's degrees in Mechanical Engineering from the Massachusetts Institute of Technology (MIT). She is also an alumnus of MIT's Leaders for Global Operations Program, where she earned an MBA and an MS in Computer Science. citeturn0search0

Under Felch's leadership, Dell has embraced "the Dell Digital Way," a simplified and innovative approach to rapidly introducing new products and capabilities, providing the company with a competitive edge. She emphasizes the importance of managing change and fostering collaboration to drive innovation. Felch believes that successful digital transformation requires taking employees along every step of the journey with clear communication and involving them in plotting the route. citeturn0search2

In recognition of her contributions to the tech industry, Felch was named one of the "Top 100 Executive Women in Tech to Watch in 2025" by WomenTech Network. citeturn0search5

Beyond her professional achievements, Felch is active on social media platforms like X (formerly Twitter), where she shares insights and engages with the tech community. citeturn0search6

Felch's extensive experience, combined with her commitment to fostering a culture of innovation and collaboration, continues to drive Dell's digital transformation efforts, positioning the company at the forefront of the technology industry.

navlistInsights from Jen Felch on Digital Transformationturn0search7

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